Returns & Exchanges
Your complete satisfaction is our commitment
BOXVERRA Promise
30-Day Satisfaction Guarantee
We stand behind every piece. If you're not completely satisfied, we'll make it right.
Return Timeframes
STANDARD
30
Days
Full refund or exchange for all regular items in original condition
14
Days
Sale items — store credit only
90
Days
Extended window for VIP members
Holiday Extension: Purchases made November 15 - December 31 can be returned until January 31.
Return Eligibility
Accepted Returns
- Items in original, unopened condition
- Products with original tags and packaging
- Items with proof of purchase
- Defective or damaged upon arrival
Non-Returnable
- Opened personal care items
- Used candles or aromatherapy products
- Custom or personalized pieces
- Items marked "Final Sale"
Return Process
1
Initiate Request
Contact our concierge team via email or phone
2
Receive Label
Prepaid shipping label sent within 24 hours
3
Ship Item
Pack securely and drop off at any carrier location
4
Get Refund
Processed within 5-7 business days
Refund Details
Refund Options
- Original Payment: Automatic credit to original method
- Store Credit: Instant processing + 10% bonus
- Exchange: Swap for different item
Processing Timeline
- Inspection: 1-2 business days
- Processing: 3-5 business days
- Store Credit: Immediate
Need Assistance?
Our concierge team is here for you